If you place an order before 2pm Monday to Friday and your order is in stock we will dispatch your order the same day for next day delivery. NB: Next day delivery is ‘working’ day only. If you place your order before 2pm on a Friday, the day of delivery will be Monday. Similarly, if you do not specify a Saturday Delivery then your goods will be delivered on the Monday.
We pride ourselves on making sure that your order is dispatched as efficiently as possible and it is delivered within the specified time-frame. If you have any problems then we are here to help, so please contact us as soon as you can, and we will put 100% into making sure that we can resolve any issues. If you require a specific time for your goods to arrive we can also offer non-standard shipping times, at an additional cost. Please contact us for further details if the standard deliver options do not suite you.
We deliver to all UK and EU destinations as standard. All standard delivery charges are to mainland UK and EU postal destinations only. Where you may be ordering outside the regions covered by our couriers standard charges, i.e, some UK highland and island destinations, and non-standard EU delivery destinations a surcharge will be applicable. We reserve the right to charge additional costs in delivery instances where they may occur and we will contact you as soon as possible to notify you of any additional cost.
All our UK web orders are dispatched via UK Mail (a division of Business Post). As soon as your goods are dispatched we will notify you via e-mail. If you need to track the progress of your delivery you can do so by visiting UK Mail and entering the consignment number found on your dispatch confirmation, or alternatively contact us and we can help with this process.
All orders on the website are processed via SagePay, one of the industry leaders in online payment processing. At no time do we see your card details. Sage Pay collect card details via a 128-bit SSL secured payment page and you can be sure that your payment is processed safely throughout your purchase.
If we experience any problems in processing your order, we will contact you as soon as possible via email or telephone to resolve any issues, similarly if you experience any problems ordering from the site or need any help in placing your order then please call us. We are here to help.