We hope that you’re delighted with your purchase from our site, but we realise sometimes things go wrong. If you find you do need to return an item purchased via this website, we will happily refund orders up to 14 days after the day of delivery in line with distance selling rules. This does not affect your statutory rights.
For unwanted goods purchased online we will refund you the value paid if you contact us within 14 days of the day of delivery.
To return goods, contact us through your account using the link in the top right corner. Alternatively, contact us on firstname.lastname@example.org or 0141 339 0566. As well as providing the returns address, we will issue a returns number which must be included with the return.
The product should be returned to us in “as new” condition: unused and including the original packaging. We will inspect the item upon its return.
Refunds of the original payment for the item returned (excluding postage & packaging) will be issued within 30 days to the credit/debit card used for of the original order. Please note you are responsible for the goods until they are received back at our shop. We recommend using Royal Mail “signed for” packages to minimise any problems.
FAULTY GOODS (AND TRANSPORT DAMAGES)
It’s unlikely, but sometimes things can go wrong. If you receive damaged or faulty products from us, or an item which is not what you ordered, we’re sorry. Contact us within 14 days of the day of delivery through the link at the top right, or via email at email@example.com or 0141 339 0566 and we will replace it free of charge or provide a full refund on return of the faulty, damaged or incorrect item. We will issue you with a returns number to be included with the return.
Refunds of the original payment for the item returned as well as the cost of postage & packaging for returning the item will be issued within 30 days to the credit/debit card used for of the original order. Please note you are responsible for the goods until they are received at our shop. We recommend using Royal Mail “signed for” packages to minimise any problems. Please also obtain and retain a proof of postage from your post office when returning Faulty goods.
This does not affect your statutory rights.
All returns should be sent to:
33 Otago St
DISTANCE SELLING REGULATIONS
In line with European Directive on Distance selling, if you wish to cancel the contract within 14 working days of the receipt of the order please contact us immediately either by:
- Email to firstname.lastname@example.org
- Telephone 0141 339 0566
- Or in writing to our shop
Please include your name and the order number which you wish to cancel.
Our team will arrange your refund as quickly as possible, including:
- For returns of part of an order, any specific postage charge for that item
- For complete orders being returned, the standard delivery charge
Where we have to arrange collection of the item, we reserve the right to recover these costs from you. We will not refund costs of express delivery, nor will we refund cost of gift wrapping service unless we are satisfied that the return is due to an error on our part or faulty product.
Please note, this returns policy is only for orders via the website. For purchases in store, please contact the store directly.