Terms and Conditions


To the fullest extent of the law , CCMUSICSHOP LTD are presenting this website on an ‘as is’ basis and CCMUSICSHOP LTD does not warrant that any of the information contained within this website is accurate, current or complete.

CC Music is the trading name of CC Musicshop Ltd.

While we do try to make sure that all content and pricing is kept consistently up to date, there may be times that this is not humanly possible. CC Music reserves the right to not supply due to errors in content and pricing through www.ccmusicshop.co.uk

All price and availability information is subject to change without notice.

CC Music does not accept liability for any indirect loss, consequential loss, loss of data, income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the www.ccmusicshop.co.uk website or for any products or services purchased from www.ccmusicshop.co.uk.

CC Music does not accept liability for any indirect loss due to acts of god (or gods, whoever that may be), non-performance caused by the unusual and natural consequences of external forces (be they natural or unatural), force majeure, losses due to temporal shifts, rifts in the space time continuum, worldly damnation and doom, zombie apocalypse, or failures caused by alien technology or directly due to extra-terrestrial invasion.


In line with The Distance Selling Act, you as the consumer have the right to cancel you order without reason within 14 days of purchase.

To cancel an order please send an e-mail to info@ccmusicshop.co.uk stating your full name, address, telephone contact number. Please put the words ORDER CANCELLATION and the transaction ID in the E-Mail SUBJECT Header. Any courier charges arising from a cancelled order must be paid by the purchaser, except where the goods supplied have be deemed faulty or have been supplied in error. We can arrange for collection of a cancelled order on your behalf, and a collection charge will be must be processed when the collection time is arranged. NB: Do not return goods until we have arranged this with you.

Orders cannot be cancelled if the goods have been opened or altered by the purchaser in any way. Where this case may occur and goods have been returned opened, a re-stocking fee will be charged. You will be issued a full refund when we have received and checked that the goods are undamaged, unopened, and unused.

This does not affect your statutory rights.

Price Matching

We are constantly striving to provide our customers with the best value and service. Where possible if you see the same product on offer for less than our advertised web price then please contact us via email at info@ccmusicshop.co.uk and we do our best to match any valid UK quotation.

Returns Procedure

First of all we pride ourselves on exceptional service and outstanding value, so if you have a problem with any purchase through www.ccmusicshop.co.uk we are here to help.

CC Music provide a standard 12 month warranty on all new products and a 30 day warranty on all pre-owned goods. If you believe your product may be faulty and it is within the agreed guarantee period then please call us on 0141 339 0566 stating that you are looking to return an item purchased through www.ccmusicshop.co.uk and you will be directed to the appropriate department where we will do our best to either solve the problem or arrange to have the product returned as soon as possible. Alternatively, you can e-mail us at info@ccmusicshop.co.uk

Please also consider that a problem with a product may be due to part of the operation that you had not considered, e.g. in the case of hardware you have purchased, it may have been fitted incorrectly or another part of your equipment may be defective or faulty. Where possible we will assist with this over the phone and hopefully resolve the issue without putting you to the inconvenience of returning the product.

If your product is returned to us, a service engineer will test the item to confirm that there is a manufacturing fault. As long as the item is returned, ‘as new’ containing all accessories and original packaging, we will dispatch a replacement unit where available to you at no extra cost. Where an item may no longer be available in this case, we will do our best to ensure we can provide an alternative or issue you with a full refund.

If we receive a returned item and in testing by a qualified engineer discover that the fault is the result of misuse, e.g., the item has been dropped, the speakers have been blown due to being overdriven, etc, the return will be considered as a non-warranty repair and will be subject to a repair charge.

Alternatively, if you are close to our store you can return any product purchased through the website by visiting us directly. Our address is : Websales, CC MUSIC, 33 Otago Street, Kelvinbridge, Glasgow, G12 8JJ.


You can now recycle your old electricals with us.
If you are buying a new electrical item, we will recycle your old one for free.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination harming wildlife and also human health.
We can help and we are pleased to offer our customers the chance to recycle their old electrical items.
If you require collection of unwanted items for recycling purposes please call 0141 339 0566.
We will arrange collection from your specified address provided you pay the collection fees for these unwanted items.
In this case please be sure to packed unwanted items securely.

Please mark the box ‘FAO: Recycling, CCMUSICSHOP LTD, 33 Otago Street, Kelvinbridge, Glasgow, G12 8JJ’ clearly.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximize separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com. Under the Waste Battery Regulations, CCMUSICSHOP LTD are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Under the Waste Battery Regulations, CC Music are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

Payments and Shipping

We pride ourselves on making sure that your order is dispatched as efficiently as possible and it is delivered within the specified time-frame. If you have any problems then we are here to help, so please contact us as soon as you can, and we will put 100% into making sure that we can resolve any issues. If you require a specific time for your goods to arrive we can also offer non-standard shipping times, at an additional cost. Please contact us for further details if the standard deliver options do not suite you.

We deliver to all UK and EU destinations as standard. All standard delivery charges are to mainland UK and EU postal destinations only. Where you may be ordering outside the regions covered by our couriers standard charges, i.e, some UK highland and island destinations, and non-standard EU delivery destinations a surcharge will be applicable. We reserve the right to charge additional costs in delivery instances where they may occur and we will contact you as soon as possible to notify you of any additional cost.

All our UK web orders are dispatched via industry standard couriers. As soon as your goods are dispatched we will notify you via e-mail. If you need to track the progress of your delivery you can do so by visiting the provided link and entering the consignment number found on your dispatch confirmation, or alternatively contact us and we can help with this process.

All orders on the website are processed via SagePay, one of the industry leaders in online payment processing. At no time do we see your card details. Sage Pay collect card details via a 128-bit SSL secured payment page and you can be sure that your payment is processed safely throughout your purchase.

If we experience any problems in processing your order, we will contact you as soon as possible via email or telephone to resolve any issues, similarly if you experience any problems ordering from the site or need any help in placing your order then please call us. We are here to help.

Please note, we cannot guarantee delivery times and any published information on the website is for guidance only. At busy times of year, delays may be experienced.

Privacy Policy

This Privacy Policy governs the manner in which CCMUSICSHOP LTD collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.ccmusicshop.co.uk and www.ccmusicshop.com websites (“Site”). This privacy policy applies to the Site and all products and services offered by CCMUSICSHOP LTD.

Personal identification information:

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies:

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information:

CCMUSICSHOP LTD may collect and use Users personal information for the following purposes:

– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

If you create an account at www.ccmusicshop.co.uk you are automatically entered into our database. This information will not be passed on to any third parties for any reason, and we are fully committed to protecting your privacy. (in accordance with The Data Protection Act 1998) At NO time do we ever see your card details.

We aim to provide our customers with the best service we can, so we may contact you via e-mail in the future with updates, offers, competitions and discounts that we think may interest you. If you decide that you no longer want to receive emails from CC Music then please click on the unsubscribe link on any mail you may have received from us.

CC Music accepts no liability regarding the contents of any external links to other websites. All these will open in a separate page.

Changes to this privacy policy

CCMUSICSHOP LTD has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site please contact us
by email

or by post

33 Otago Street
United Kingdom
G12 8JJ
0141 339 0566

This document was last updated prior to the United Kindom’s exit from the EU and is subject to change.

About Us

CC Music began in the early 1980′s and is owned and run by Steve Caban.

Located in Glasgow’s west end the store has been a staple shopping destination for musicians for over 30years.We cater instore and online for all sorts of musicians from beginners to seasoned professionals, touring bands, we supply for education, rehearsal studios, recording studios,  and can provide installation services for public spaces and houses of worship.

Our dedicated sales team is made up of experienced active musicians and sound engineers, and we are here to help so don’t hesitate to get in touch. We also offer guitar repair services from re-strings, to set-ups to restorations.
33 Otago Street
G12 8JJ

TEL: 0141 339 0566